Air India – Recruitment of Duty Manager, Ramp Supervisor, Customer Service (Voice/Non-Voice) for Delhi location

Air India is inviting applications for its Ground Handling Services positions like Duty Manager, Ramp Supervisor, and Customer Service (Voice/Non-Voice) for the Delhi location. Eligible and interested candidates can apply through the link given below. They will be Responsible for providing effective and efficient services to Air India passengers by owning end-to-end Ground Handling operations at Airports. Required educational qualifications and other details for informational purposes only in the interest of job-seekers are given below in brief —

 

Duty Manager

Key Responsibilities:

• Work closely with Ground Handling Agency (GHA) and all other teams at the airport to ensure on-time Performance targets Provide support to staff in case of IRROPs and ensure guests are provided with full support during any disruption. Effective management of available resources at the airport to ensure smooth day-to-day operations. Render all possible assistance to GHA and other departments to resolve all sorts of customer grievances. Contingency handling preparedness Monitor and evaluate GHA SLAs parameters through various internal and external reviews and raise deficiency reports. Knowledge of the IOSA standard manual is preferred.

Skills & Attributes:

• Self-starter and should be able to drive multiple initiatives at Airport Should possess organizational & time management skills
  Excellent written and oral communication skills Should be digitally savvy and comfortable with all modern work management tools.

Work Experience:

• Years of Experience 5-12 years of work experience in Business operations/Customer facing roles preferably in the Aviation industry

Qualification:

• Qualification Graduate from a recognized university, MBA will be preferred

 

Ramp Operations Supervisor

Job Summary

• Responsible for providing effective ramp handling services to all the Air India flights and its’ passengers through close supervision of GHA and coordinating with multiple teams.

Key Responsibilities

• End-to-end ownership of ramp handling services.
• Supervise and guide ground handler’s staff to ensure smooth operations.
• Close coordination with the airline shift manager to ensure on-time performance.
• Act as a troubleshooter on the airline’s behalf to avoid the aggravation of issues arriving due to ramp activities.
• Analyze reasons for deficiencies and resolve with GHA in coordination with the airline shift manager to avoid recurrence.
• Monitor and evaluate GHA SLAs parameters through various internal and external reviews and raise deficiency reports.
• Knowledge of handling ramp equipment will be preferred.
• Knowledge of the IOSA standard manual is preferred.

Skills & Attributes

• Self-starter and should be able to drive multiple initiatives at ground level.
• Should possess organizational and time management skills.
• Excellent written and oral communication skills.
• Should be digitally savvy and comfortable with all modern work management tools.

Work Experience

• 5-12 years of work experience in Business operations/Customer facing roles preferably in the Aviation industry.

Minimum Qualification

• Graduate from a recognized university, MBA will be preferred.

 

• The above-given information is in brief. Before applying Online please go through the official website. All Over the year, Air Idia recruits several positions across India. Candidates are requested to follow the Official website of Air India throughout the year to keep themselves updated. – https://www.airindia.in/careers.htm

To Register Online now, visit the following – For Duty Manager || For Ramp Operations Supervisor